3. 2015 - 2017 Making all voices count (MAVC)

15348 total citzens surveyed

Building on our successful Community Monitoring and Advocacy Project (CMAP) and our Reproductive Maternal and Child-Health project, we launched the Making All Voices Count Citizen Based Monitoring (MAVC CBM) pilot project.

MAVC is a global organisation that funds, promotes and supports innovation and accountable governance. MAVC uses creative and cutting-edge solutions – including mobile and web technology – to amplify the voices of citizens and support governments to listen and respond.

Critical to the model was the establishment of partnerships between local community-based organisations and government to improve service delivery and hold public and private sectors to account.

For the first time the Black Sash used technology, working in partnership with Code4SA (now known as Open Up), to develop a web-based platform to gather, analyse and store data for access by CBOs, government and academia: explore the CBM site

The technology enabled us to reduce turn around time of producing monitoring reports from one year to just two months.

Critical to the model was the establishment of partnerships between local community-based organisations and government to improve service delivery and hold public and private sectors to account.

The technology enabled us to reduce turn around time of producing monitoring reports from one year to just two months.

Survey Summaries

Survey	View
Health - Citizen	Summary
SASSA Service Office - Citizen	Summary
Local Government - Citizen	Summary
SASSA Paypoint - Citizen	Summary
SASSA - Monitor	Summary
SASSA - Staff	Summary
Health - Staff	Summary

Community Partners

Name	Latest Results	Monitoring Area	Total Submissions
Paarl Advice Office	View	SASSA Service Office: Paarl	308
Tshwane North Outreach Community Dev Project	View	Soshanguve Block X Clinic	300
Port St Johns Legal Advice Centre	View	SASSA Service Office: Port St Johns	9
Tshedza Community Development Centre	View	SASSA Service Office: Mahube	12
Relemogile Advice Office	View	SASSA Service Office: Dr CN Phatudi Hospital (Lephepane)	7
Interchurch Local Development Agency	View	SASSA Service Office: Uitenhage	302
Gugulethu Paralegal Advice Office	View	SASSA Service Office: Gugulethu	200
Women Hope 4 the Nation	View	SASSA Pay Point: Steenberg Community Centre	300
Mitchells Plain Community Advice and Development Project	View	SASSA Pay Point: Portlands Indoor Centre	301
Witzenberg Rural Development Centre	View	SASSA Pay Point: Ceres Diens Sentrum, Bella Vista Community Hall, Alfred Hamlet Community Hall	155
Social Justice Coalition	View	SASSA Pay Point: Khayelitsha Site C, New Hall	226
Step-Up Association	View	SASSA Pay Point: Stellenbosch Town Hall	2
Sandveld Local Development Agency	View	SASSA Service Office: Graafwater Sports Ground	119
Lighthouse Community Grouping	View	SASSA Service Office: Lotus River	271
Zenzeleni Community Project	View	SASSA Service Office: Howick	7
Bohlabela Resource Advice Centre	View	SASSA Service Office: Bushbuckridge	211
Scelukukhanya Home Based Care	View	SASSA Service Office: Ekuvukeni	6
Refentse Health Care Giving Programme	View	SASSA Service Office: Themba	12
Bojanala Legal Advice Centre	View	SASSA Pay Point: Phatsima Community Centre	269
Khutsong Youth Friendly Service	View	Khutsong West Clinic	16